Refund Policy

These are digital products, so all sales are final. Once access is granted, no refund is issued, and there is no partial refund for unused time if you stop using a plan before its access period ends.

If you were charged but did not get access, or were charged twice for the same plan, contact us within 48 hours of the transaction. We will investigate, and either unlock your access or refund the extra payment.

• You can cancel a book order for a full refund any time before it is dispatched.
• If your book arrives damaged, is the wrong item, or does not arrive, contact us within 7 days of delivery (or of the expected delivery date) with your order number and photos. We will send a replacement or refund the order.
• Books are not returnable once delivered in good condition.

An approved refund goes back to the original payment method through Razorpay, usually within 5–7 business days. Nucleus coins and promo discounts are never paid out in cash.

No refund is given for an account suspended for breaking our Terms & Conditions, including sharing login details or content, or attempting to bypass security measures.

Include your registered email address, the date of payment or your order number, and a description of the issue. We aim to reply within 24 hours.

POV: NCERT is operated by Yash Dhage. Address: Sarova Complex, Kandivali East, Mumbai 400101.

Email: hello@povncert.com · or use our Contact page.

Complaints and grievances (Grievance Officer: Yash Dhage): write to the same email address. We acknowledge a complaint within 48 hours and aim to resolve it within one month.